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Making sense of user research: why do it, when to do it — and a bunch of tools to get you started

Making sense of user research: why do it, when to do it — and a bunch of tools to get you started

Mar 16, 2018 | Content strategy

What a public-facing organisation wants to say, publish, and create online, is rarely the same thing as what their audiences want to hear, interact with, and accomplish. This is the reality that many brands struggled to come to terms with in the early years of the...
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