Waltham Forest Council website
Content design and information architecture work for redesigned local authority website.
Ah, local council websites—a veritable quirk of modern living.
They have a reputation for being sprawling repositories of information that aren’t very usable and make it a tad tricky to find ‘that thing’ you need to get your thing done, get the hell outta there, and get on with the rest of your life.
So, what if a council website could make things a lot easier to understand, navigate through, and use?
I was interested in exploring the answer to that question. Which is lucky, because Waltham Forest was redesigning its website as part of a digital transformation project, and they hired me to help out.
Get the gist?
- Words… lots of words
- Overload of options
- Non-intuitive grouping, organisation and labelling of services and tasks