- Chatbot and AI assistant requirements gathering
- Assistant persona and messaging development
- Conversation flows and scripts development
Who I've worked with
With absolute focus on the business value as well as the customer needs of good content, Joe helped us to wrestle sense and structure into our new website. His content strategy vision continues to guide our governance and improvement efforts to this day.
Joe, from the start, showcased his deep knowledge and passion for all things content. His copywriting showed creative flair and Joe also thought about the science of content. He used his knowledge of SEO, UX and analytics to produce digital journeys that worked hard for customers. Joe is an asset to any content team, I would hire him again in a heartbeat.
Joe worked with us to audit our content and create a strategy that moves us to becoming more user centred. Joe's work on this has put us in a position to transform how we do content and how we make it work for our users.